Services

Everything an office needs from IT, on one contract

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What is included

Four things every plan does, whatever size you are

Helpdesk Answered in 15 minutes, day or night

Unlimited phone, chat and email support for every user

Remote fix on the first call for nine issues in ten

On-site engineer the same working day when it needs hands

Get a per-user quote

A Gridline engineer on the helpdesk, listening to a caller

Testimonials

Clients, in their own words

Our old provider took two days to answer an email. Gridline picks up in a couple of minutes and the problem is usually gone before I have made a coffee.

Helen Marsh

Office Manager, Corwell Group

One number per person per month. It has not moved in eighteen months and there has never been an invoice for extras.

Daniel Okafor

Finance Director, Tarrant Estates

They tested our backups in the first week and found half of them had not run since March. Nobody had ever checked.

Priya Raman

Operations Lead, Ardent Hotels

Eight new starters in one month, every one of them with a laptop and a working login on day one. The last company needed a week per person.

Marcus Lindqvist

Founder, Brightwater

The monthly report is a page long and I read it. That is more than I can say for anything the previous lot sent.

Sofia Bryce

Managing Partner, Mercer & Co

We had a ransomware scare on a Sunday evening. An engineer was on the phone in four minutes and on site by nine the next morning. Nothing was lost.

James Tarrant

Practice Manager, Oakfield Dental

Three offices, forty people working from home, one phone number. I have not thought about IT in a year, which is the point.

Anna Fenwick

Chief Executive, Larkhill Homes

The audit in the first fortnight found two things that would have cost us a week of downtime. They fixed both before the invoice arrived.

Rob Ostrander

Director, Ostrander Engineering

Moving to Microsoft 365 happened over a weekend. On Monday everyone logged in and nobody noticed, which is the best review I can give.

Grace Meridian

Head of Operations, Ashcombe Trust

Frequently Asked Questions

Questions we are asked before people sign

Within 15 minutes, in the contract. Last year the average first response was 14 minutes by email and under three minutes by phone, and nine issues in ten were closed on the first contact.

Everything on the plan for every device that person uses: unlimited helpdesk, security tooling, patching, backups, licensing management and the on-site visits. Hardware itself is the only thing invoiced separately, and only when you ask for it.

No. Plans are 30-day rolling after a three-month start. If you leave, we hand over documentation, passwords and every account to you or your next provider within ten working days.

We audit it in the first two weeks, fix anything dangerous straight away and give you a short list of what should change, with a cost for each item. Nothing gets replaced just because it is not ours.

Yes. Most clients have two or three sites and a good share of people working from home. Remote support is the same everywhere; on-site visits are within the areas listed on the contact page.

Ready when you are