Per-user pricing
One price per person, nothing hidden
Priced per user per month. 30-day rolling after the first three months, no set-up fee.
Essentials
$45
/user /month
Helpdesk and the basics kept safe, for offices of 10 to 40 people
Included:
Unlimited helpdesk, 8am to 6pm
Remote and on-site support
Managed endpoint protection
Patching within seven days
Complete
Most popular
$75
/user /month
Everything most offices need, including cloud, backups and a 24-hour desk
Included:
Unlimited helpdesk, 24 hours a day
Microsoft 365 or Workspace managed
Encrypted backups, tested monthly
Starters and leavers the same day
Secure
$110
/user /month
For firms with client data to protect, an auditor to satisfy or both
Included:
Everything in Complete
Security operations, monitored 24 hours
Phishing training for every user
Quarterly security review and report
Compliance evidence pack
Named account manager
Two-hour on-site response
Plan by plan
What each plan includes
Essentials
Complete
Secure
Price per user per month
$45
$75
$110
Helpdesk hours
8am to 6pm
24 hours
24 hours
First response
30 minutes
15 minutes
15 minutes
Remote support
Included in Essentials
Included in Complete
Included in Secure
On-site support
Next working day
Same day
Two hours
Managed endpoint protection
Included in Essentials
Included in Complete
Included in Secure
Patching within seven days
Included in Essentials
Included in Complete
Included in Secure
Multi-factor sign-in rollout
Included in Essentials
Included in Complete
Included in Secure
Microsoft 365 or Workspace managed
Included in Complete
Included in Secure
Email security and filtering
Included in Complete
Included in Secure
Encrypted offsite backups
Included in Complete
Included in Secure
Monthly restore test
Included in Complete
Included in Secure
Starters and leavers same day
Included in Complete
Included in Secure
Network and Wi-Fi monitoring
Included in Complete
Included in Secure
Security operations, 24 hours
Included in Secure
Phishing training
Annual
Quarterly
Compliance evidence pack
Included in Secure
Quarterly review
Remote
On site
Named account manager
Included in Secure
Frequently Asked Questions
Questions we are asked before people sign
Within 15 minutes, in the contract. Last year the average first response was 14 minutes by email and under three minutes by phone, and nine issues in ten were closed on the first contact.
Everything on the plan for every device that person uses: unlimited helpdesk, security tooling, patching, backups, licensing management and the on-site visits. Hardware itself is the only thing invoiced separately, and only when you ask for it.
No. Plans are 30-day rolling after a three-month start. If you leave, we hand over documentation, passwords and every account to you or your next provider within ten working days.
We audit it in the first two weeks, fix anything dangerous straight away and give you a short list of what should change, with a cost for each item. Nothing gets replaced just because it is not ours.
Yes. Most clients have two or three sites and a good share of people working from home. Remote support is the same everywhere; on-site visits are within the areas listed on the contact page.
