Notes

Plain-English notes on running office IT

Short pieces from the helpdesk on backups, sign-in, pricing and the things that go wrong most often, written for the person who has to decide, not the engineer

Why your backups are probably not tested, and how to fix it in an afternoon

Most offices have a backup. Very few have ever restored from one. Here is the difference, why it matters, and the one test that settles it.

MFA everywhere: the one change that stops most break-ins

Nearly every account takeover we have dealt with started with a stolen password and no second step. Multi-factor sign-in is cheap, quick and the biggest single improvement most offices can make.

What a 15-minute response time actually means

Every IT provider quotes a response time. Most of them measure something other than what you think. Here is what ours counts, what it does not, and the number to ask for instead.

Per-user or per-device pricing: which is right for your office

IT support is sold by the user, by the device, by the hour or by the ticket. Only one of those gives you a bill you can predict. Here is how to compare them.

Moving an office to Microsoft 365 without losing a day

A cloud migration does not have to mean a weekend of chaos and a Monday of missing folders. Here is the order we do it in and why the office should not notice.

Offboarding a leaver in under an hour

The riskiest account in most offices belongs to someone who left six months ago. Here is the checklist we run the day a person leaves, and why the hour matters.

Frequently Asked Questions

Questions we are asked before people sign

Within 15 minutes, in the contract. Last year the average first response was 14 minutes by email and under three minutes by phone, and nine issues in ten were closed on the first contact.

Everything on the plan for every device that person uses: unlimited helpdesk, security tooling, patching, backups, licensing management and the on-site visits. Hardware itself is the only thing invoiced separately, and only when you ask for it.

No. Plans are 30-day rolling after a three-month start. If you leave, we hand over documentation, passwords and every account to you or your next provider within ten working days.

We audit it in the first two weeks, fix anything dangerous straight away and give you a short list of what should change, with a cost for each item. Nothing gets replaced just because it is not ours.

Yes. Most clients have two or three sites and a good share of people working from home. Remote support is the same everywhere; on-site visits are within the areas listed on the contact page.

Ready when you are

Tell us how many people you have and we will price it the same day

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Insured to $2M · Encrypted offsite backups · MFA enforced on every account · Engineers background-checked

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